Frequently asked questions
Here you will find answers to the most frequently asked questions about renting and living at Mavens Rentals. If you don't find the answer to your question please message us inworld or on our support portal below.
Tenant Resources
How do I rent?
For most all rentals the rental box is located where you land when you view the rental. You must pay a minimum of one week to start the rental but after that you can add any amount you want at any time and it will calculate the time that gives you. Rental boxes for land on the private regions are located in a small island office on each sim. The for sale sign on each parcel will give you the rental box landmark and a notecard with the rental box landmark.
I didn't get the group invite or I've deleted the group, how do I get another invite?
If you miss the group invite when you first rent or lose it later, anyone who is on the list of tenants for the rental can touch the rental box and on the menu there is a group invite option that will resend it.
Do you allow clubs or commerical business?
We do not allow clubs on any of our rentals due to lag issues and other tenants comfort. Some low traffic business is allowed on regular platform rentals only. No commercial business is allowed at our multi scene rentals. Please ask if you are unsure if the space you are renting is the correct one.
Do you offer refunds?
No, we do not offer refunds but you can transfer any money you have left on your rental box to any of our other rentals. Please ask questions before you rent if you are unsure if a rental meets your needs.
How do I add my partner or guests to my rental?
If you would like to allow a partner or guest to set home or rez at your rental you can touch the rental box and choose the tenants options and add tenant. It will then send them a group invite. If a tenant on the rental box misses or loses their group tag there is a group invite option on the rental box menu to resend the invite.
I need more prims than a rental comes with how do I get more?
You can buy more prims for almost all rentals as long as there are more available on that sim. Prims are .85 linden each so for example 100 prims is 85 linden more a week. Please ask to buy more prims before using more. If you are over your prim limit you will be offered to buy more prims but if you are using prims belonging to other people we may need to return things to you. If we don't receive a response from you, your rental will be upgraded to the amount of prims you are using and the price changed accordingly.
Do you allow animals, babies or DFS farming?
Yes we do allow all of the above BUT please turn movements for pets or babies off when you are not online and limit movement. Make sure they do not bump into things as collisions cause lag. Please limit the total number to no more than 5. If we find that items you have rezzed are causing too much lag you will be asked to remove them.
My rental came with furniture can I return it?
We will only remove the bed or sofa for a furnished rental. If you would prefer to use your own we do offer unfurnished skyboxes in three sizes that you can decorate however you want.
Do rentals have security and privacy?
All rental with the exception of ground land parcels come with a security system right near the rental box or front door. All tenants are automatically added to the security controls and tenants can add their own guests through the menu. If security is turned on unwanted visitors will have 30 second to leave before they are evicted and added to the land ban for 6 hours. If you are home and turn on lockdown mode that will change to 10 seconds. All parcels have privacy checked to not allow anyone to see in from other parcels. Ground land only parcels do not come with security but you can add your own or ask management and one can be provided for you. We do not allow the land restrictions to be changed as this creates ugly red ban lines for people on other parcels but you can a
Can I deed my radio or tv to the group?
If you live at any of the regular platform rentals or land on the ground you can deed your radio or tv to the group. You cannot deed anything to the group at any of the multi scene rentals. If you want use your own radio or tv you will need a shared media one that does not need to be deeded and will play in local chat range. There are many options available on the marketplace.
I want to change to a different rental can I transfer my rent?
You can transfer the money you have on your rental to a different one at any time. Just let us know which new rental you want us to transfer it to and we will move it over. Just remember to re-add your guests to the new rental box as the old one will clear them.
I want to rez my boat do you have sailing sims?
Our island properties do not have sailable water but we do have a dock that you can rez your boat or use any of our rezzable sailing rafts to sail or float through many mainland sims. There is a landmark at all of the rentals or at the main rental office
How do I know when my rent is due? I might be late?
The time on your rental is showing on your rental box. It will remind you 3 days before your rental is due, 24 hours before it is due and when it expires. Make sure you have offline messages to email enabled so you always get notifications. Once your rental is 24 hours overdue it will evict you from the rental and remove you and your guests from the rental group. It is your responsibility to add more time if you are going to be offline or away for an extended period of time. We do try to contact you if you have been a long time tenant to make sure you are okay and see if you really meant to renew but we do this as a courtesy and can't guarantee we are able to hold your rental for you. If you know you will be late renewing please let us know in advance and we will try to work with you to let your rental run overdue longer than normal. If we do not hear from you and your rental ends your items will be returned to your lost and found folder of your inventory. There is no way for us to keep or store items for you. Mavens is not responsible for any lost items that the system does not return to you.